Terms of Use

1. Business Details

Company: INcounting Ltd

NZBN: [Please enter NZBN]

Address: [Please enter company address, New Zealand]

Email: support@incounting.co.nz

Phone: +64 [Please enter phone number]

Website: https://www.incounting.co.nz

2. Our Services

INcounting provides online services related to business data processing, accounting, and tax consultancy. These services may include automated data entry, bookkeeping support, tax preparation, financial reporting, and AI-enhanced insights to assist your business operations and compliance in New Zealand.

3. Acceptance of Terms

1. 3.1 By signing in or registering an account on INcounting, or by accessing or using any part of our website, you agree to these Terms of Use and our Privacy Policy.
2. 3.2 These Terms may be updated from time to time. The latest version is always available at the footer of our website.
3. 3.3 INcounting reserves the right to change or discontinue services, pricing, or availability at any time.
4. 3.4 “You” refers to both individuals and any business entity you represent. “We”, “us”, or “INcounting” refers to INcounting Ltd.
5. 3.5 Your continued use of our services is contingent on maintaining an active user account and a sufficient deposit balance.

4. Payment and Invoicing

1. 4.1 INcounting operates on a prepaid account model. Users are required to maintain a positive balance (prepaid deposit) before services can be rendered.
2. 4.2 Service fees are deducted automatically from your deposit at the time services are performed. An invoice will be issued immediately and emailed to the registered email address.
3. 4.3 You may request a refund of your remaining deposit at any time, and the balance will be returned within 7 working days to your nominated account.
4. 4.4 Invoices include all applicable taxes, including GST (Goods and Services Tax). The GST amount will be shown clearly on each invoice.
5. 4.5 INcounting may suspend services if your deposit is insufficient or payment authorization fails.

5. Credit Card and Payment Security

1. 5.1 All payments are processed through secure third-party payment providers.
2. 5.2 INcounting does not store any credit card details on our servers or systems.

6. Refund and Dispute Resolution

1. 6.1 If you are dissatisfied with our services, please contact us within 14 days of service delivery to discuss your concerns.
2. 6.2 In line with the New Zealand Consumer Guarantees Act 1993, you are entitled to a refund for any service with a major fault or failure that cannot be remedied.
3. 6.3 Refunds for prepaid balances (deposits) are always available upon request, subject to deduction of fees for services already rendered.
4. 6.4 If you experience issues, we recommend contacting us before withholding payment or initiating disputes.
5. 6.5 If we are unable to resolve your concern informally, disputes may be referred to the New Zealand Disputes Tribunal or handled via arbitration.

7. Privacy and Data Use

1. 7.1 Our Privacy Policy outlines how we collect, use, and protect your personal information.
2. 7.2 We collect your name, business details, contact information (email, phone number), and payment information to provide our services.
3. 7.3 This information is used solely for service delivery, billing, and support purposes.
4. 7.4 INcounting does not sell or share your personal information with third parties, unless legally required.
5. 7.5 You retain ownership of all data you upload. You grant us a license to store, transmit, analyze, and back up this data to:
   • Enable service delivery
   • Improve and develop our services
   • Communicate with you regarding your account or updates
   • Fulfill legal or security obligations

8. Confidential Information

1. 8.1 We and you both agree to take reasonable precautions to protect each other's confidential information.
2. 8.2 You agree not to disclose INcounting’s internal operations or systems without our consent, and vice versa.
3. 8.3 Confidential information may only be disclosed to legal authorities when required by law.

9. Termination

1. 9.1 We may suspend or terminate your access if:
   • Your deposit balance is insufficient
   • You breach these terms
   • Payment authorization is revoked
   • We are unable to provide services due to events beyond our control
2. 9.2 If terminated for external reasons (e.g., force majeure), we will refund any remaining prepaid balance.
3. 9.3 We may refuse service or terminate access if we receive reports of abuse, fraud, or unacceptable behavior, with or without notice.

10. Warranties and Disclaimers

1. 10.1 All services are provided “as is” without warranties of any kind, except as required by law.
2. 10.2 We do not guarantee uninterrupted access or that services will be error-free or virus-free.
3. 10.3 We do not provide legal, tax, or accounting advice unless explicitly stated.

11. Limitation of Liability

1. 11.1 Our total liability is limited to the amount you paid for services in the 12 months prior to the claim.
2. 11.2 We are not liable for:
   • Indirect or consequential damages
   • Data loss, corruption, or breach
   • System outages or third-party service failures
3. 11.3 These limitations apply even if we were advised of the possibility of such damages.

12. Additional Terms

1. 12.1 You agree to provide accurate and up-to-date contact details.
2. 12.2 You are responsible for securing your account credentials.
3. 12.3 All intellectual property used in our services remains the property of INcounting unless otherwise stated.
4. 12.4 You may not reproduce, redistribute, or create derivative works from our content or software.
5. 12.5 We are not responsible for service interruptions caused by events outside our reasonable control.
6. 12.6 Nothing in these terms excludes rights you may have under New Zealand law, including non-excludable consumer guarantees. Where permitted, our liability is limited to re-supply of the service or a refund.